Our commitment to anti money laundering and counter terrorism financing

Many businesses, including casinos, are required to comply with the Anti-Money Laundering and Counter-Terrorism Financing Act 2006.  These requirements are being updated as part of national reforms. The AML/CTF laws help protect the community by preventing criminals from using businesses such as casinos to launder money or support terrorism financing.

The Reef Hotel Casino is committed to complying with these laws. 
As part of these obligations, our staff may need to:

• identify and verify our customers
• ask questions about how gaming activity is funded
• request information or documents about a customer’s source of funds or source of wealth

What this means for you

From time to time, we may ask you to provide identification, financial information, or supporting documents. This may happen when you join certain services, undertake transactions, or where we need more information to meet our legal obligations.

These requirements are a normal part of operating a safe and compliant casino. They do not mean we believe a customer has done anything wrong.

If information is not provided

If you are unable or choose not to provide information we reasonably require, it may be necessary for us to delay, limit or decline access to certain gaming facilities, transactions or services until our requirements have been met.

Our team will always do their best to explain what is needed and help you through the process.

Protecting your information

Any personal information collected as part of this process is handled in accordance with our Privacy Policy.

We all play an important part in keeping our community safe.  By working together and doing the right thing, we help everyone to enjoy a positive and welcoming Casino experience.  

The Reef Hotel Casino is committed to operating with integrity and in compliance with all applicable legal and regulatory obligations.